1. How do I place an order?

Ordering from Clomaes is easy! Just browse my drop-down menu, select the creation you want and add it to your shopping cart. Follow the checkout process to enter your shipping details and make your payment securely.

2. What is the delivery time?

My creations can take up to 7-10 working days to arrive. This is because each creation is meticulously made to order, guaranteeing the highest quality and uniqueness of each piece. However, I also depend on the availability of each color, which could explain a longer waiting time. I appreciate your patience while I create these vases and make your creations.

3. What payment methods do you accept?

I have activated the following payment methods: Bancontact, major credit cards (Visa, Mastercard, American Express), Apple Pay, Klarna and PayPal for a hassle-free shopping experience.

4. Can I track my order?

Of course you can! Once your order has been processed and shipped, you'll receive a tracking number by e-mail. You can use it to track your creation to your door.

5. Do you offer international shipping?

No, at the moment I'm limited to Belgium and France. Simply because shipping costs to more distant countries are horrendously expensive.

6. What is your return policy?

My goal is for you to be satisfied with your purchase from Clomaes. If you are not satisfied, you can make a return within 30 days of receiving your creation. Please see our returns policy for detailed instructions.

7. Are the creations eco-friendly?
Yes, my 3D printed creations are made with eco-friendly materials (plant-based PLA plastic, derived from corn starch and recycled plastics), in line with my commitment to sustainability and responsible manufacturing.

8. Will you be adding more creations?
Absolutely! My collections are a constantly evolving canvas. Keep an eye out on my Clomaes.com website for new creations to enhance your decor.

9. How can I contact customer service?
I'm here to help! Contact me by sending an e-mail to contact@clomaes.com, and I'll get back to you as soon as possible.

10. Do you offer bulk or custom orders?
Yes, I do! For bulk or custom orders, please contact me at contact@clomaes.com. I'll be happy to discuss your specific needs and create something special for you.

Do you have any further questions? I'll be happy to help by e-mail. Explore Clomaes and let your imagination run wild! 🌟🎨